Returns & Exchanges
At Heaven Scent by Shannon, we want you to be completely enchanted by your beauty and fragrance purchases. If you are not entirely satisfied, we offer a 30-day window for returns on unopened and unused products.
Initiate Your Request
Email our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Carefully pack the items in their original, unopened packaging to ensure they are protected during transit and include your printed authorization form.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing